{"id":14058,"date":"2025-08-04T08:45:41","date_gmt":"2025-08-04T08:45:41","guid":{"rendered":"http:\/\/biblioteca-mindole.salem-ecuador.org\/?p=14058"},"modified":"2025-08-15T08:45:43","modified_gmt":"2025-08-15T08:45:43","slug":"giai-vay-20-trieu-tra-gop-24-thang-fe-credit-phap-genesys-multicloud-cx-cho-giao-duc-nang-cao-kinh-te","status":"publish","type":"post","link":"http:\/\/biblioteca-mindole.salem-ecuador.org\/?p=14058","title":{"rendered":"Gi\u1ea3i vay 20 tri\u1ec7u tr\u1ea3 g\u00f3p 24 th\u00e1ng FE Credit ph\u00e1p Genesys Multicloud CX cho gi\u00e1o d\u1ee5c n\u00e2ng cao Kinh t\u1ebf"},"content":{"rendered":"<div id=\"toc\" style=\"background: #f9f9f9; border: 1px solid #aaa; display: table; margin-bottom: 1em; padding: 1em; width: 350px;\">\n<p class=\"toctitle\" style=\"font-weight: bold; text-align: center;\">B\u00e0i vi\u1ebft<\/p>\n<ul class=\"toc_list\">\n<li><a href=\"#toc-0\">Voicebot Electronic Realtor<\/a><\/li>\n<li><a href=\"#toc-1\">Li\u00ean h\u1ec7 v\u1edbi Evaluate Broker \u2013 Digital QC<\/a><\/li>\n<li><a href=\"#toc-2\">S\u1ebfp nh\u00e2n vi\u00ean Genesys<\/a><\/li>\n<li><a href=\"#toc-3\">\u0110\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n Genesys<\/a><\/li>\n<\/ul>\n<\/div>\n<p>Trong su\u1ed1t nh\u1eefng tu\u1ea7n l\u1ec5 h\u1ed7 tr\u1ee3 k\u00e9o d\u00e0i h\u00e0ng ng\u00e0n ng\u01b0\u1eddi trong t\u00ecnh tr\u1ea1ng th\u1ea5t v\u1ecdng, Fe Monetary \u0111\u00e3 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c kho\u1ea3n vay t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n an to\u00e0n v\u00e0 kh\u1edfi \u0111\u1ea7u thu\u1eadn l\u1ee3i. \u0110\u1ec3 gi\u1ea3m b\u1edbt c\u0103ng th\u1eb3ng cho ng\u01b0\u1eddi d\u00f9ng v\u00e0 duy tr\u00ec l\u1ee3i \u00edch t\u1ed1t, c\u00f4ng ty \u0111\u00e3 th\u00e0nh l\u1eadp m\u1ed9t n\u1ec1n t\u1ea3ng \u00fd t\u01b0\u1edfng h\u1ee3p nh\u1ea5t.<\/p>\n<p>B\u1ea5t k\u1ef3 n\u1ec1n t\u1ea3ng Genesys n\u00e0o c\u0169ng cho ph\u00e9p Further ed Fiscal n\u1ebfu b\u1ea1n mu\u1ed1n ch\u1ee7 \u0111\u1ed9ng theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e0 m\u00f4i gi\u1edbi c\u0169ng nh\u01b0 gi\u1ea3m th\u1eddi gian tr\u1ec5 li\u00ean h\u1ec7. <!--more--> \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 s\u1ea3n xu\u1ea5t v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n.<\/p>\n<h2 id=\"toc-0\">Voicebot Electronic Realtor<\/h2>\n<p>Voicebot m\u1edbi th\u1ef1c ch\u1ea5t l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng s\u1eed d\u1ee5ng tin t\u1ee9c gi\u1ea3 (AI) v\u00e0 b\u1eaft \u0111\u1ea7u t\u1ea1o ng\u00f4n ng\u1eef, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi k\u1ef9 thu\u1eadt ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 giao ti\u1ebfp b\u1eb1ng ng\u00f4n ng\u1eef n\u00f3i. Voicebot \u0111\u01b0\u1ee3c cho l\u00e0 s\u1ebd n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 mang l\u1ea1i s\u1ef1 t\u1ef1 k\u1ebft n\u1ed1i t\u1ef1 nhi\u00ean, hi\u1ec7n \u0111\u1ea1i h\u01a1n.<\/p>\n<p>M\u1ed9t t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i m\u1edbi c\u1ee7a Fe Economic <a href=\"https:\/\/fecredit-vay.com\/\" target=\"_blank\" rel=\"noopener\">vay 20 tri\u1ec7u tr\u1ea3 g\u00f3p 24 th\u00e1ng FE Credit<\/a> \u0111\u00e3 s\u1eed d\u1ee5ng robot v\u1eadn chuy\u1ec3n do Genesys Bradypus tridactylus \u0111i\u1ec1u khi\u1ec3n \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a r\u1ea5t nhi\u1ec1u quy tr\u00ecnh, ch\u1eb3ng h\u1ea1n nh\u01b0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua IVR v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c n\u1ed7 l\u1ef1c g\u1ecdi \u0111i\u1ec7n t\u1ef1 \u0111\u1ed9ng. V\u1edbi kh\u1ea3 n\u0103ng nh\u1eadn d\u1ea1ng t\u1eeb v\u1ef1ng t\u1ef1 \u0111\u1ed9ng v\u00e0 h\u1ec7 th\u1ed1ng b\u1eaft \u0111\u1ea7u b\u1eb1ng ti\u1ebfng v\u1ed7 tay, c\u00e1c nh\u00e2n vi\u00ean \u1ea3o th\u00f4ng minh sau \u0111\u00e2y mang \u0111\u1ebfn cho b\u1ea1n c\u1ea3m gi\u00e1c t\u1ed1t h\u01a1n v\u1ec1 con ng\u01b0\u1eddi v\u00e0 b\u1eaft \u0111\u1ea7u c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Ngo\u00e0i ra, m\u1ed9t t\u1ed5ng \u0111\u00e0i kinh t\u1ebf gi\u00e1o d\u1ee5c n\u00e2ng cao m\u1edbi s\u1ebd s\u1eed d\u1ee5ng Qu\u1ea3n l\u00fd Nh\u00e2n vi\u00ean Genesys n\u1ebfu b\u1ea1n mu\u1ed1n t\u00ecm ki\u1ebfm hi\u1ec7u su\u1ea5t m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n ngay l\u1eadp t\u1ee9c v\u00e0 b\u1eaft \u0111\u1ea7u d\u1ef1 \u0111o\u00e1n c\u00e1c th\u00f4ng tin li\u00ean l\u1ea1c \u0111\u1ebfn. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p k\u1ebb gian ch\u1ee7 \u0111\u1ed9ng ph\u00e2n b\u1ed5 c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi theo s\u1ed1 l\u01b0\u1ee3ng v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u1ea3m b\u1ea3o c\u00e1c ngu\u1ed3n l\u1ef1c ph\u00f9 h\u1ee3p \u0111\u1ebfn v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m cao \u0111i\u1ec3m.<\/p>\n<p>Gi\u00e1o d\u1ee5c b\u1ed5 sung Fiscal c\u0169ng s\u1eed d\u1ee5ng Genesys Contact Assessment Adviser m\u1edbi \u2013 Virtual QC \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n v\u00e0 t\u00ecm hi\u1ec3u xem h\u1ecd c\u00f3 nh\u1eefng kh\u00eda c\u1ea1nh v\u00e0 k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c hay kh\u00f4ng. Ch\u1ea1y tr\u00ean Three-toed sloth, \u0111\u1ea1i l\u00fd th\u1ef1c s\u1ef1 s\u1ebd th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1c chi ti\u1ebft li\u00ean h\u1ec7 v\u00e0 b\u1eaft \u0111\u1ea7u ti\u1ebft ki\u1ec7m v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c cao n\u1ebfu b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u1eb7c h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean. V\u1edbi \u0111\u1ea1i l\u00fd n\u00e0y, Fe Financial c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 chi ph\u00ed t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ki\u1ec3m tra. Ngo\u00e0i ra, n\u00f3 c\u00f2n l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a \u0111\u1ea1i l\u00fd v\u00e0 kh\u1edfi t\u1ea1o l\u00f2ng trung th\u00e0nh b\u1eb1ng c\u00e1ch gi\u1ea3m thi\u1ec3u c\u00e1c quy tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 b\u1eaft \u0111\u1ea7u khuy\u1ebfn kh\u00edch h\u1ecd gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n h\u01a1n m\u00e0 h\u1ecd c\u1ea7n c\u00f3 ki\u1ebfn th\u1ee9c.<\/p>\n<h2 id=\"toc-1\">Li\u00ean h\u1ec7 v\u1edbi Evaluate Broker \u2013 Digital QC<\/h2>\n<p>C\u1ed1 v\u1ea5n \u0110\u00e1nh gi\u00e1 Cu\u1ed9c g\u1ecdi &#8211; Ki\u1ec3m so\u00e1t Ch\u1ea5t l\u01b0\u1ee3ng \u0110i\u1ec7n t\u1eed l\u00e0 m\u1ed9t thi\u1ebft b\u1ecb m\u1ea1nh m\u1ebd cho ph\u00e9p nhi\u1ec1u ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng xem ngay l\u1eadp t\u1ee9c c\u00e1c th\u00f4ng tin ti\u1ebfp th\u1ecb ri\u00eang l\u1ebb v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e0 m\u00f4i gi\u1edbi. C\u00f4ng ngh\u1ec7 n\u00e0y s\u1eed d\u1ee5ng ph\u00e2n t\u00edch t\u1eeb v\u1ef1ng hi\u1ec7n \u0111\u1ea1i v\u00e0 kh\u1edfi t\u1ea1o Tin gi\u1ea3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ti\u1ebfn b\u1ed9, ph\u00e1t hi\u1ec7n c\u1ea3m x\u00fac v\u00e0 cung c\u1ea5p g\u1ee3i \u00fd t\u1eeb quy m\u00f4. M\u1ed9t thi\u1ebft b\u1ecb m\u1edbi m\u1edf r\u1ed9ng \u0111\u1ebfn b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n trung t\u00e2m, cung c\u1ea5p cho ng\u01b0\u1eddi v\u1eadn h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd kh\u1edfi \u0111\u1ed9ng quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c b\u1ea3n t\u1ea3i xu\u1ed1ng li\u00ean h\u1ec7 v\u00e0 b\u1eaft \u0111\u1ea7u theo d\u00f5i th\u00f4ng tin chi ti\u1ebft.<\/p>\n<p>Khi c\u00e1c ngu\u1ed3n l\u1ef1c QA c\u0169 theo d\u00f5i c\u00e1c s\u1ed1 li\u1ec7u nh\u01b0 tu\u00e2n th\u1ee7 k\u1ecbch b\u1ea3n v\u00e0 b\u1eaft \u0111\u1ea7u qu\u1ea3n l\u00fd th\u01b0\u1eddng xuy\u00ean trong nhi\u1ec1u n\u0103m, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p d\u01b0\u1edbi \u0111\u00e2y c\u00f3 th\u1ec3 l\u00e0m sai l\u1ec7ch c\u00e1c l\u00fd do ch\u00ednh kh\u00e1c t\u1eeb c\u1ea3m nh\u1eadn c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Khi so s\u00e1nh, c\u00e1c c\u00f4ng c\u1ee5 QA t\u1ef1 \u0111\u1ed9ng ki\u1ec3m so\u00e1t vi\u1ec7c s\u1ea3n xu\u1ea5t ng\u00f4n ng\u1eef n\u1ebfu b\u1ea1n c\u1ea7n ghi l\u1ea1i t\u00ecnh c\u1ea3m v\u00e0. Sau \u0111\u00f3, t\u1ed1t h\u01a1n l\u00e0 n\u00ean x\u00e1c \u0111\u1ecbnh g\u1ed1c r\u1ec5 \u0111ang d\u1eabn \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m (Csat). C\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf \u1edf \u0111\u00e2y c\u0169ng gi\u00fap li\u00ean h\u1ec7 v\u1edbi c\u00e1c c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u1ebfn v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c d\u1ea5u hi\u1ec7u v\u1ec1 nh\u00e0 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n<p>Li\u00ean quan \u0111\u1ebfn Fe Fiscal, c\u00e1c th\u00e0nh vi\u00ean ph\u00e0n n\u00e0n r\u1eb1ng h\u1ecd b\u1ecb li\u00ean h\u1ec7 v\u1edbi c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd ti\u1ec1n \u0111\u1eb7t c\u1ecdc \u0111\u1ec3 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u1ec1 c\u00e1c kho\u1ea3n t\u00edn d\u1ee5ng hi\u1ec7n c\u00f3 th\u1ea5p. C\u00f4ng ty b\u1ecb cho l\u00e0 \u0111\u00e3 vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh v\u1ec1 ng\u00e2n h\u00e0ng ti\u00eau d\u00f9ng c\u1ee7a Hoa K\u1ef3. Fe Fiscal \u0111\u00e3 xin l\u1ed7i v\u00ec \u0111\u00e3 g\u00e2y ra r\u1eafc r\u1ed1i, \u0111i\u1ec1u n\u00e0y \u0111ang thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a h\u1ecd \u0111\u1ec3 tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p nh\u01b0 v\u1eady sau n\u00e0y.<\/p>\n<p>T\u1eadn h\u01b0\u1edfng Genesys, Gi\u00e1o d\u1ee5c Kinh t\u1ebf N\u00e2ng cao r\u1ea5t d\u1ec5 d\u00e0ng y\u00eau c\u1ea7u m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t cho b\u1ea5t k\u1ef3 lo\u1ea1i k\u00eanh truy\u1ec1n th\u00f4ng n\u00e0o. N\u00f3 s\u1ebd x\u1eed l\u00fd c\u00e1c th\u00f4ng tin ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng c\u00e1 nh\u00e2n, c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 b\u1eaft \u0111\u1ea7u email d\u01b0\u1edbi m\u1ed9t m\u00e1i nh\u00e0. Kh\u1ea3 n\u0103ng th\u1ef1c t\u1ebf \u0111\u00e3 gi\u00fap c\u00f4ng ty c\u00f3 \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf t\u1ed1t tr\u00ean th\u1ecb tr\u01b0\u1eddng t\u00e0i ch\u00ednh ng\u01b0\u1eddi d\u00f9ng b\u1ecb b\u1ebb kh\u00f3a c\u1ee7a Vi\u1ec7t Nam. C\u00f4ng ty c\u0169ng \u0111\u00e3 c\u00f3 th\u1ec3 t\u0103ng chi ph\u00ed li\u00ean k\u1ebft ri\u00eang v\u00e0 b\u1eaft \u0111\u1ea7u s\u1ea3n xu\u1ea5t chi ti\u1ebft trong m\u00f4i gi\u1edbi Genesys.<\/p>\n<h2 id=\"toc-2\">S\u1ebfp nh\u00e2n vi\u00ean Genesys<\/h2>\n<p>L\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb cho vay ng\u01b0\u1eddi d\u00f9ng ch\u1ee7 ch\u1ed1t t\u1ea1i Vi\u1ec7t Nam, Further ed Economic \u0111\u1eb7t m\u1ee5c ti\u00eau l\u1ea5y c\u00e1 nh\u00e2n l\u00e0m tr\u1ecdng t\u00e2m. H\u1ecd c\u1ea7n t\u1ed1i \u0111a h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 ch\u1ee7 \u0111\u1ed9ng n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a \u0111\u1ea1i l\u00fd \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00f9 d\u00e2u c\u00e1 nh\u00e2n \u0111a k\u00eanh. S\u1eed d\u1ee5ng quy tr\u00ecnh RFP \u0111\u00e1ng k\u1ec3, h\u1ecd \u0111\u00e3 \u0111\u1ea3m b\u1ea3o m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf Genesys Multicloud CX m\u1edbi \u0111\u1ec3 bi\u1ebfn l\u00f5i li\u00ean l\u1ea1c truy\u1ec1n th\u1ed1ng th\u00e0nh m\u1ed9t trung t\u00e2m c\u1ea3m nh\u1eadn c\u00e1 nh\u00e2n hi\u1ec7n \u0111\u1ea1i.<\/p>\n<p>V\u1edbi t\u1ed5ng c\u1ed9ng b\u1ed1n.500 nh\u00e0 m\u00f4i gi\u1edbi, Further ed Monetary bu\u1ed9c ph\u1ea3i t\u00f9y ch\u1ec9nh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh t\u1ea1o gi\u1ea5y t\u1edd v\u00e0 t\u0103ng n\u0103ng su\u1ea5t c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c ph\u00eda tr\u01b0\u1edbc v\u00e0 ph\u00eda sau. Ngo\u00e0i ra, h\u1ecd mu\u1ed1n \u0111\u01b0a m\u1ecdi ng\u01b0\u1eddi v\u00e0o m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c nh\u1eb9 nh\u00e0ng v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch an to\u00e0n tr\u00ean c\u00f9ng m\u1ed9t n\u1ec1n t\u1ea3ng.<\/p>\n<p>Tr\u00ecnh qu\u1ea3n l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n Genesys Employees Boss (WFM) cho ph\u00e9p Further ed Economic d\u1ef1 \u0111o\u00e1n l\u1ea1i s\u1ed1 l\u01b0\u1ee3ng li\u00ean h\u1ec7 n\u1ed9i b\u1ed9 v\u00e0 kh\u1edfi t\u1ea1o nh\u00e2n vi\u00ean thi\u1ebft l\u1eadp theo th\u1eddi gian th\u1ef1c. Tuy nhi\u00ean, n\u00f3 h\u1ed7 tr\u1ee3 c\u00e1c qu\u1ea3n tr\u1ecb vi\u00ean v\u00e0 \u0111\u1ea1i l\u00fd kh\u1edfi t\u1ea1o duy tr\u00ec hi\u1ec7u su\u1ea5t trung t\u00e2m c\u1ea3m nh\u1eadn gi\u1edd gi\u1ea5c ch\u00ednh x\u00e1c, bao g\u1ed3m c\u1ea3 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a \u0111\u1ea1i l\u00fd, b\u1eb1ng c\u00e1ch ghi l\u1ea1i c\u00e1c s\u1ed1 li\u1ec7u quan tr\u1ecdng. Ngo\u00e0i ra, WFM bao g\u1ed3m m\u1ed9t ph\u1ea7n m\u1ec1m di \u0111\u1ed9ng d\u00e0nh cho c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi v\u00e0 qu\u1ea3n l\u00fd kh\u1edfi t\u1ea1o n\u1ebfu b\u1ea1n mu\u1ed1n c\u1eadp nh\u1eadt c\u00e1c chi\u1ebfn l\u01b0\u1ee3c WFM c\u1ee7a m\u00ecnh th\u00f4ng qua li\u00ean k\u1ebft n\u1ed9i b\u1ed9 nhanh ch\u00f3ng &#8211; \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u1eddi gian theo th\u00f4ng b\u00e1o b\u00ean ngo\u00e0i c\u1ee7a VoiceXML.<\/p>\n<p>N\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p t\u1ea5t c\u1ea3 trong m\u1ed9t n\u00e0y h\u1ed7 tr\u1ee3 chuy\u1ebfn bay Kinh t\u1ebf N\u00e2ng cao, t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trung gian \u0111\u1ebfn IVR n\u1ebfu b\u1ea1n mu\u1ed1n x\u1ebfp ch\u1ed3ng c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng. N\u00f3 t\u1ef1 \u0111\u1ed9ng d\u1eebng m\u1ecdi t\u00ecm ki\u1ebfm c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p \u0111\u1ec3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. H\u1ea7u nh\u01b0 b\u1ea5t k\u1ef3 \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0o \u0111\u01b0\u1ee3c t\u1ea1o ra tr\u00ean \u0111\u01b0\u1eddng \u0111i \u0111\u1ec1u c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u00e0o CRM m\u1edbi \u0111\u1ec3 ph\u00e2n t\u00edch s\u00e2u h\u01a1n.<\/p>\n<h2 id=\"toc-3\">\u0110\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n Genesys<\/h2>\n<p>B\u1ea5t k\u1ef3 \u0110\u1ea1i l\u00fd N\u1ed9i tr\u00fa Genesys n\u00e0o, \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c tin t\u1ee9c gi\u1ea3 m\u1ea1o \u0111\u01b0\u1ee3c t\u1ea1o s\u1eb5n v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 kh\u1edfi t\u1ea1o thi\u1ebft b\u1ecb, s\u1ebd h\u1ed7 tr\u1ee3 Further ed Financial s\u1edf h\u1eefu nh\u1eefng g\u1ee3i \u00fd ng\u1eef c\u1ea3nh m\u1ea1nh m\u1ebd t\u1eeb \u00e1p l\u1ef1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ea7u h\u1ebft m\u1ecdi m\u1ed1i quan h\u1ec7 \u0111\u1ec1u \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. H\u01a1n n\u1eefa, c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y s\u1ebd \u0111\u1ecbnh v\u1ecb ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch th\u00f4ng minh n\u1ebfu h\u1ecd c\u1ea7n m\u00f4i gi\u1edbi trong c\u00e1c t\u1ed5 ch\u1ee9c ngh\u1ec7 thu\u1eadt \u0111\u1ec3 v\u1eadn chuy\u1ec3n c\u00e1c s\u1ef1 ki\u1ec7n \u0111\u00e3 ch\u1ecdn. Ngo\u00e0i ra, m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh h\u1ee3p nh\u1ea5t m\u1edbi gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a m\u00f4i gi\u1edbi b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf c\u00e1c nh\u00f3m m\u00e3 \u0111\u0103ng nh\u1eadp duy nh\u1ea5t v\u00e0 kh\u1edfi t\u1ea1o cho ph\u00e9p c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n d\u1ec5 d\u00e0ng chuy\u1ec3n \u0111\u1ed5i li\u00ean quan \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>Tr\u01b0\u1edbc khi ra m\u1eaft Genesys, Further ed Financial \u0111\u00e3 s\u1eed d\u1ee5ng hai thi\u1ebft b\u1ecb c\u1ed1t l\u00f5i t\u00e1ch bi\u1ec7t &#8211; m\u1ed9t \u0111\u1ec3 x\u1eed l\u00fd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9 v\u00e0 m\u1ed9t \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u00ean ngo\u00e0i. Do \u0111\u00f3, doanh nghi\u1ec7p \u0111\u00e3 \u00e1p d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 t\u1ea1o ra c\u00e1c t\u1ec7p ri\u00eang bi\u1ec7t cho ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a \u0111\u1ea1i l\u00fd b\u1ecb c\u1ea3n tr\u1edf. Trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai Genesys Multicloud CX, Further ed Financial hi\u1ec7n \u0111\u00e3 t\u00edch h\u1ee3p h\u1ea7u h\u1ebft c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u01b0 v\u1ea5n v\u00e0 \u0111\u1ea1i l\u00fd kh\u1edfi t\u1ea1o c\u1ee7a m\u00ecnh tr\u00ean m\u1ed9t ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh \u0111a k\u00eanh duy nh\u1ea5t. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i cho h\u1ecd c\u00e1i nh\u00ecn t\u1ed5ng quan m\u1edbi v\u1ec1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng trong b\u1ea5t k\u1ef3 k\u00eanh n\u00e0o.<\/p>\n<p>H\u01a1n n\u1eefa, t\u00e0i ch\u00ednh \u0111\u00e3 t\u00ecm th\u1ea5y c\u00e1ch Genesys Multicloud CX t\u1eadn d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng \u0111\u1ed9c quy\u1ec1n, kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng kh\u00f4ng gi\u1edbi h\u1ea1n v\u00e0 c\u00e1c t\u00f9y ch\u1ecdn thay \u0111\u1ed5i b\u1eaft \u0111\u1ea7u. Th\u00eam v\u00e0o \u0111\u00f3, t\u00ednh \u1ed5n \u0111\u1ecbnh v\u00e0 gi\u00e1 kh\u1edfi \u0111i\u1ec3m c\u1ee7a h\u1ec7 th\u1ed1ng \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t b\u01b0\u1edbc ti\u1ebfn \u0111\u00e1ng k\u1ec3. S\u1eed d\u1ee5ng ch\u01b0\u01a1ng tr\u00ecnh Genesys UCaaS, c\u00f4ng ty c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd t\u1edbi 15.000 th\u00f4ng tin ti\u1ebfp th\u1ecb m\u1ed7i ng\u00e0y. H\u01a1n n\u1eefa, n\u1ec1n t\u1ea3ng UCaaS c\u0169ng gi\u00fap n\u00e2ng cao n\u0103ng su\u1ea5t cho c\u00e1c ch\u1ee9c n\u0103ng th\u01b0\u01a1ng m\u1ea1i v\u00e0 gi\u1ea3m chi ph\u00ed. N\u1ec1n t\u1ea3ng n\u00e0y c\u0169ng t\u0103ng c\u01b0\u1eddng h\u1ed7 tr\u1ee3 \u0111\u1ec3 cung c\u1ea5p m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c trong vi\u1ec7c cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o c\u00e1 nh\u00e2n ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 \u0111\u1ed9c quy\u1ec1n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i vi\u1ebft Voicebot Electronic Realtor Li\u00ean h\u1ec7 v\u1edbi Evaluate Broker \u2013 Digital QC S\u1ebfp nh\u00e2n vi\u00ean Genesys \u0110\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n Genesys Trong su\u1ed1t nh\u1eefng tu\u1ea7n l\u1ec5 h\u1ed7 tr\u1ee3 k\u00e9o d\u00e0i h\u00e0ng ng\u00e0n ng\u01b0\u1eddi trong t\u00ecnh tr\u1ea1ng th\u1ea5t v\u1ecdng, Fe Monetary \u0111\u00e3 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c kho\u1ea3n vay t\u00e0i ch\u00ednh c\u00e1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Genesys Trong su\u1ed1t nh\u1eefng tu\u1ea7n l\u1ec5 h\u1ed7 tr\u1ee3 k\u00e9o d\u00e0i h\u00e0ng ng\u00e0n ng\u01b0\u1eddi trong t\u00ecnh tr\u1ea1ng th\u1ea5t v\u1ecdng, Fe Monetary \u0111\u00e3 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c kho\u1ea3n vay t\u00e0i ch\u00ednh c\u00e1&hellip;","_links":{"self":[{"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/posts\/14058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14058"}],"version-history":[{"count":1,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/posts\/14058\/revisions"}],"predecessor-version":[{"id":14059,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=\/wp\/v2\/posts\/14058\/revisions\/14059"}],"wp:attachment":[{"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14058"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/biblioteca-mindole.salem-ecuador.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}